Basic - Installs include setup, assembly, service level calibrations and connection to customer’s computer/network. Standard - Basic plus workflow, maintenance and RIP software training. Premium - For an additional fee, follow up Q&A training for customers.
We understand that when you’re breaking into a new industry or just expanding on your current one, you may need to learn new things about your new equipment or software. That’s why we offer quality on site training from our highly trained techs.
We have the technicians and parts to get you back into production. Our technicians may talk you through a series of steps to troubleshoot and fix the issue or, if a visit is required, a technician will be dispatched in a timely manner to get you back up and running.
Tubelite's Phone Support services include troubleshooting, diagnostics, tech scheduling for onsite services and receiving quotes for parts that my be needed. Tubelite now has in-house technicians to provide you with professional support and insight.